shipment

Payment via Apple Pay

When you buy something from us via Safari on your iPhone, iPad or Mac, you can use Apple Pay without creating an account, entering your credit or debit card details or filling out a complicated form. And now, with Touch ID on MacBook Air and MacBook Pro, you can pay with just a touch, faster, easier, and more securely than ever.

Payment via Google Pay

Tap on the Google Pay icon when checking out and you can quickly and easily pay with cards you have saved in Google Pay.

Payment via PayPal

If you have a PayPal account, you can pay the invoice amount easily, quickly and securely using this payment method. As soon as we have received the payment, your delivery will be on its way. It usually only takes a few minutes for us to receive a PayPal payment, i.e. your order goes to Deutsche Post/DHL on the same day.

Payment via credit card

If you have a VISA, American Express or MASTER card, you can pay the invoice amount easily, quickly and securely using this payment method. As soon as we have received the payment, your delivery will be on its way. It usually only takes a few minutes for us to receive a credit card payment, i.e. your order goes to Deutsche Post/DHL on the same day.

Payment in advance

You will receive our bank details by email immediately after sending the order. Your delivery will be dispatched after receipt of payment..

Payment by cash on delivery

Our shipping service provider simply collects the total amount of the order (plus 2 euros/DHL for shipping costs) upon delivery.
You can only use cash on delivery within Germany.

Payment by immediate transfer

Who is MASCOSANA supplied by?

Your order will be delivered to you by German or Spanish Post/DHL in a bubble envelope and posted like a normal letter. For larger orders, the shipment will be delivered as a small parcel. Then the delivery by DHL can take 2 days.

How long does it take to ship MASCOSANA?

As a rule, your product should be delivered to you after approx. 1-2 working days. In the case of public holidays or weekends, it may take two to three days longer.

Shipping to Packstations:

Since the goods are often returned to us with the note "refused acceptance" and "not compliant with the General Terms and Conditions" for deliveries to packing stations, we have switched to insuring and registering the shipment to packing stations. Then the goods will definitely get there. However, the shipping costs will then be EUR 6.90 and cash on delivery is no longer possible. We ask for your understanding, as we do not want to pass on the unsuccessful delivery attempts to the product price.

Shipping costs

Domestic Germany and Spain: 3.60 euros
Cash on delivery within Germany: 3.60 euros plus 2.00 euros delivery fee/DHL
Packstation: Insured and registered shipping: 6.90 euros
Abroad: 7.50 euros