right of withdrawal

Right of withdrawal for consumers

(A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or self-employed professional activity.)

Revocation instructions

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day

- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered or become;

To exercise your right of withdrawal, you must send us (Mascosana, Centro Comercial Europeo Paichi, Ctra Moraira Teulada 168, E-03724 Moraira, email address: info@mascosana.com, telephone: +34 - 668 11 11 67) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. The return address for Germany is as follows: Bodyvita S.L.U., Mascosana, Essener Str. 5, D-46047 Oberhausen.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

- To Mascosana, Centro Comercial Europeo Paichi, Ctra Moraira Teulada 168, E-03724 Moraira, email address: info@mascosana.com:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if notification is made on paper)
- Date

(*) Delete where not applicable

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